Refund policy

All personalized and custom-made items are crafted specifically to your specifications. Because these pieces are uniquely yours, all sales are final and cannot be returned or exchanged. Please double-check all spelling, sizing, and color selections before completing your order.

If your custom item arrives damaged or defective, please contact us at sullyandmaes@gmail.com within 7 days of delivery with clear photos of the issue, and we will gladly arrange a replacement.